Creating a customer centric organization requires commitment by the entire organization. It requires in-depth understanding of your customer communications and knowledge of the systematic processes and tools within the organization that drive those customer interactions.
The Eckerd College Leadership Development Institute and Orion Development Group have partnered to offer two new programs which prepare leaders—regardless of level or role within the organization—to enhance efficiency, improve customer satisfaction and drive growth.
Connecting Customer Experience Transformation to Business Success.
October 17 – 18, 2017
Learn how your organization can bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.
October 19 – 20, 2017
Obtain the tools and techniques your organization needs to regain and maintain a cross-functional focus that optimizes your processes and fosters innovation and teamwork.
In addition to open-enrollment offerings, we also deliver programs exclusively for a group or team within a single organization. All courses can be offered on a contract program basis.
For the fourth year in a row, the Center for Creative Leadership (CCL®) ranked No. 4 overall in the 2017 Financial Times worldwide survey of executive education. CCL has earned a Top 10 ranking for 16 consecutive years and remains the only institution among 85 in the survey focused exclusively on leadership development.