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Customer Experience Transformation and Business Process Management

Create a Truly Customer Centric Organization

Creating a customer centric organization requires commitment by the entire organization. It requires in-depth understanding of your customer communications and knowledge of the systematic processes and tools within the organization that drive those customer interactions.

The Eckerd College Leadership Development Institute and Orion Development Group have partnered to offer two new programs which prepare leaders—regardless of level or role within the organization—to enhance efficiency, improve customer satisfaction and drive growth.

Is Your Organization Really Customer Centric?

Connecting Customer Experience Transformation to Business Success.

Learn how your organization can bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.

Obtain the tools and techniques your organization needs to regain and maintain a cross-functional focus that optimizes your processes and fosters innovation and teamwork.

Custom and On-Site Training Options

In addition to open-enrollment offerings, we also deliver programs exclusively for a group or team within a single organization. All courses can be offered on a contract program basis.

Have a question?

Contact us at 800.753.0444 or ldi@eckerd.edu.

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Orion Development Group

Presented in Partnership by Eckerd College and Orion Development Group.

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For the fourth year in a row, the Center for Creative Leadership (CCL®) ranked No. 4 overall in the 2017 Financial Times worldwide survey of executive education. CCL has earned a Top 10 ranking for 16 consecutive years and remains the only institution among 85 in the survey focused exclusively on leadership development.

White Paper

12 Challenges Facing New Managers

White Paper
by Center for Creative Leadership

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