Creating a customer-centric organization requires commitment by the entire organization. It requires in-depth understanding of your customer interaction and knowledge of the systematic processes and tools within the organization that drive those customer interactions.
The Eckerd College Leadership Development Institute and Orion Development Group have partnered to offer two new Customer Experience Training programs which prepare leaders—regardless of level or role within their organizations—to enhance efficiency, improve customer satisfaction and drive growth.
Connecting Customer Experience Transformation to Business Success.
Learn how your organization can bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.
Obtain tools and techniques to create customer empathy, intimacy, and new business based on loyalty and referrals.
In addition to open-enrollment offerings, we also deliver Customer Experience training programs exclusively for a group or team within a single organization. All courses can be offered on a contract basis and may be tailored to meet your exact needs. Contact us at 800.753.0444 or firstname.lastname@example.org for more information.
For the 17th year in a row, the Financial Times ranks CCL as one of the world’s Top 10 executive education providers in the 2018 survey of executive education! CCL remains the only institution among 85 in the survey focused exclusively on leadership development.