Customer Experience Transformation and Creating a Customer-Centric Culture
Creating a customer-centric organization requires commitment by the entire organization. It requires in-depth understanding of your customer interaction and knowledge of the systematic processes and tools within the organization that drive those customer interactions.
The Eckerd College Leadership Development Institute and Orion Development Group have partnered to offer two new Customer Experience Training programs which prepare leaders—regardless of level or role within their organizations—to enhance efficiency, improve customer satisfaction and drive growth.
Is Your Customer Experience Really Customer-Centric?
Connecting Customer Experience Transformation to Business Success.
Upcoming Customer Experience Training
Learn how your organization can bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.
Dates: July 24 – 25, 2018
Location: Eckerd College
Obtain the tools and techniques your organization needs to achieve a cross-functional focus on customer value that creates customer empathy, intimacy, and new business based on loyalty and referrals.
Dates: July 26 – 27, 2018
Location: Eckerd College
The Impact of a Good or Bad Customer Experience
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86% of buyers would pay more for a better customer experience. (Walker)
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91% of customers who had a bad customer experience won’t do business with your company again. (Glance)
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76% of consumers say they view customer service as the true test of how much a company values them. (Aspect Consumer Experience Survey)
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Google says 61% of users are unlikely to return to a mobile site they had trouble accessing and 40% visit a competitor’s site instead. (McKinsey & Company)
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95% of dissatisfied customers tell others about their bad experience. (Zendesk)
Custom and On-Site Customer Experience Training Options
In addition to open-enrollment offerings, we also deliver Customer Experience training programs exclusively for a group or team within a single organization. All courses can be offered on a contract basis and may be tailored to meet your exact needs. Contact us at 800.753.0444 or ldi@eckerd.edu for more information.
Have a question?
Contact us at 800.753.0444 or ldi@eckerd.edu.
Presented in Partnership by Eckerd College and Orion Development Group.
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For the fourth year in a row, the Center for Creative Leadership (CCL®) ranked No. 4 overall in the 2017 Financial Times worldwide survey of executive education. CCL has earned a Top 10 ranking for 16 consecutive years and remains the only institution among 85 in the survey focused exclusively on leadership development.
