Creating a Customer-Centric Culture Program
Fee: $1695/Per Person
The Leadership Development Institute (LDI) fosters lifelong learning through innovative, nationally recognized educational programs, products and consulting services for diverse audiences. LDI has been a Network Associate of the world-renowned Center for Creative Leadership (CCL®) for over 40 years, and has enjoyed a reputation for excellence and quality in leadership development since our inception. LDI’s Mediation Training Institute is an industry leader in workplace conflict management and mediation training, certification, licensing and consulting.
Six keys to creating a customer-centric culture where the humans at your company (employees) connect with and provide great customer experiences to the humans (customers) who buy your products and services.
The Creating a Customer-Centric Culture program provides tools and techniques you need to foster cross-functional collaboration, deliver faster service and improve processes to enhance your customer experience. It will help you:
This program will benefit any leader or manager who believes cross-functional collaboration and a focus on customer value are critical to sustainable business success.
In addition to open-enrollment offerings, we also deliver Customer Experience training programs exclusively for a group or team within a single organization. All courses can be offered on a contract basis and may be tailored to fit your exact organizational needs. Contact us at 800.753.0444 or firstname.lastname@example.org for more information.