Research indicates that managing conflict is one of the most common development needs of leaders and managers. This finding isn’t surprising given how pervasive conflict is and how detrimental unresolved conflict can be for individuals, teams and organizations.
Designed for leaders at all levels, Mastering Conflict Dynamics (MCD) gives participants an increased awareness of the root causes of conflict and helps them acquire new skills for effectively assessing and resolving conflict. Through a variety of teaching techniques including lectures, simulations, group exercises and personal feedback, the program helps participants learn to address conflict with comfort and confidence.
Learning Objectives
During this program, participants will:
- Understand the value of conflict
- Receive feedback regarding behaviors during times of conflict
- Learn and practice skills for resolving conflict effectively
- Recognize how style differences contribute to misunderstandings
- Participate in a one-on-one personal coaching session
MCD Live Online Program Schedule:
16 hours of live online learning divided into four ½ day sessions, including a confidential one-on-one feedback session with an executive coach.
Day 1
Discovering Your Impact During Times of Conflict
Selecting Relevant Conflict Quotes
Recognizing the Costs of Conflict
Reviewing the Conflict Dynamics Profile® Feedback
Day 2
Preparing for
Difficult Conversations
Exploring Conflict Mindset Through Questions
Listening to Understand
Practicing Constructive Conflict
Behaviors
Day 3
Solving Team Conflict
Identifying Different Problem-Solving Styles
Building Consensus Through Conflict
Exploring Skills of Inquiry and Advocacy
Day 4
Sustaining Your Conflict Competence
Leveraging Your Strengths in Conflict
Engaging in an Individualized Coaching Session
Preparing an Action Plan for Increased Organizational Effectiveness
Assessment-Based Learning
• Conflict Dynamics Profile® (360-degree version)
• Kirton Adaption-Innovation Inventory
• Strengths Profile
Special Features
The Conflict Dynamics Profile® (CDP) provides comprehensive feedback on how participants perceive themselves responding to conflict, how others view them, what behaviors are perceived to be more effective and which of their responses have the most potential to damage their careers within an organization.
A one-on-one personal feedback session with a feedback coach will help participants understand and interpret data from the CDP and two other powerful assessment tools.
Peer learning provides opportunities for feedback, insight, suggestions and support.
Why MCD at Eckerd College
Reputation of Excellence
- Eckerd College Leadership Development Institute (LDI) has been a Network Associate of the renowned Center for Creative Leadership (CCL) since 1981 and has delivered internationally acclaimed programs to thousands of local, national and international clients.
- Since its inception, LDI has enjoyed a reputation for excellence and quality in education and training.
- Our senior faculty consistently receive 4.8 or 4.9 on a 5.0 scale in value and enjoyment. Often, the ratings don’t even fully reflect the impact our programs have had on the individual lives and careers of participants who have participated in LDI programs at Eckerd College.
High-Quality, Assessment-Based Program Content
- Rich, research-based content is focused on what matters most for leaders at all levels.
- Intensive, personalized feedback gives participants an assessment of important competencies
and a plan for learning. - The live online interactive format prepares participants to take action back at work, and the coaching and take-home tools support newly enhanced conflict resolution and leadership skills.
- Low faculty/participant ratio: 1:12.