Research indicates that managing conflict is one of the most common development needs of leaders and managers. This finding isn’t surprising given how pervasive conflict is and how detrimental unresolved conflict can be for individuals, teams and organizations.
Designed for leaders at all levels, Mastering Conflict Dynamics (MCD) gives participants an increased awareness of the root causes of conflict and helps them acquire new skills for effectively assessing and resolving conflict. Through a variety of teaching techniques including lectures, simulations, group exercises and personal feedback, the program helps participants learn to address conflict with comfort and confidence.
During this program, participants will:
16 hours of live online learning divided into four ½ day sessions, including a confidential one-on-one feedback session with an executive coach.
Discovering Your Impact During Times of Conflict
Selecting Relevant Conflict Quotes
Recognizing the Costs of Conflict
Reviewing the Conflict Dynamics Profile® Feedback
Exploring Conflict Mindset Through Questions
Listening to Understand
Practicing Constructive Conflict
Solving Team Conflict
Identifying Different Problem-Solving Styles
Building Consensus Through Conflict
Exploring Skills of Inquiry and Advocacy
Sustaining Your Conflict Competence
Leveraging Your Strengths in Conflict
Engaging in an Individualized Coaching Session
Preparing an Action Plan for Increased Organizational Effectiveness
• Conflict Dynamics Profile® (360-degree version)
• Kirton Adaption-Innovation Inventory
• Strengths Profile
The Conflict Dynamics Profile® (CDP) provides comprehensive feedback on how participants perceive themselves responding to conflict, how others view them, what behaviors are perceived to be more effective and which of their responses have the most potential to damage their careers within an organization.
A one-on-one personal feedback session with a feedback coach will help participants understand and interpret data from the CDP and two other powerful assessment tools.
Peer learning provides opportunities for feedback, insight, suggestions and support.