Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of- the-box thinking and operational innovation.
These programs have the exciting potential to
While big name success stories (Uber, Disney, Zappos) are heralded in business media, most organizations focus on incremental improvements to efficiency and service instead of fundamental innovation of the entire end-to-end customer experience. How can your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth?
This course is designed to help your business leaders envision innovations that not only delight the customer but also have dramatic impact on your value proposition, strategic goals and revenue.
Regardless of industry, this program is appropriate for any manager in an organization that believes in the value of a customer relationship.
Volume Discount available for Companies registering 3 or more individuals.