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Products and Assessments Refund Policy

 

Assessments

Eckerd College’s LDI refunds clients 100% for returned assessments within 30 days from its original purchase excluding shipping costs.

After 30 days, we will charge a 25% restocking/return fee of the total price of the assessments returned. To request a return, call Customer Service at 1-888-359-9906 or email ldi-help@eckerd.edu.

Assessment returns will be accepted on the following conditions

Paper assessments:

  • They are in good condition and in complete sets (i.e., no missing forms, booklets, etc.)
  • They are returned to LDI within 60-days of the original purchase date.
  • They are accompanied by a copy of the original invoice.
  • Shipping costs are paid by the client.

Online assessments:

  • The assessment has not been accessed by the participants or their observers.
  • The return is completed within 60 days of the original purchase date.
  • Development guides that are included with the online assessments are returned by the client.
  • Shipping costs are paid by the client.

All returns are subject to verification and approval by LDI. This policy applies in its entirety to both paper and online based versions.

MTI Seminar Kits

MTI Seminar Kits are printed on-demand and are non-refundable.

Questions regarding this policy may be directed to:

Customer Service
LDI at Eckerd College
4200 54th Avenue South St. Petersburg, FL 33711
Email: ldi-help@eckerd.edu

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