Mediation Training Institute

The Mediation Training Institute (MTI) ® is the foremost provider of training, certification, licensing, and consulting in workplace conflict management and mediation. Through the institute, we offer programs and products for conflict resolution and mediation including a variety of mediation certification programs. Our flagship product, the Conflict Dynamics Profile (CDP), is a behaviorally-based assessment that helps individuals identify how they respond to conflict. Two versions of the instrument – the CDP-Individual (CDP-I) and CDP-360 – provide practical solutions for promoting more effective conflict resolution.

MTI Workplace Mediation courses help practitioners to develop skills in mediation and conflict resolution that positively impact workplace relationships, productivity and efficiency. Our expertly designed learning methodology includes programs for trainers and workplace mediators (Certified Workplace Mediator and Trainer). Going beyond training, MTI helps clients strategically manage conflict to improve organizational effectiveness and profitability.

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The Conflict Dynamics Profile

The Conflict Dynamics Profile (CDP) is a powerful assessment which measures effective and ineffective responses to workplace conflict and identifies causes of interpersonal conflict. The CDP is unlike any other assessment tool in that it focuses specifically on conflict behaviors, rather than styles. An excellent resource for increasing self-awareness, the CDP helps individuals and teams understand how they respond to conflict, what triggers can escalate conflict and how to manage conflict more effectively. Two versions of the instrument—the CDP-Individual and CDP-360— emphasize an action-oriented approach which leads to real improvement. 

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Certified Workplace Mediator and Trainer (CMT) Program

The Certified Workplace Mediator and Trainer (CMT) program teaches participants the necessary skills to both resolve conflicts directly as well as train others on workplace conflict resolution strategies. In this 5-day course (6-day virtual), participants learn how to mediate workplace conflict, resolve their own conflict situations and train others on effective workplace conflict resolution strategies.

At the end of the course, program participants are immediately certified as an MTI Workplace Mediator in Conflict Resolution.

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