Leadership Development Institute at Eckerd College (LDI) & Center for Creative Leadership (CCL)

Customer Experience Transformation—Breakfast Series

Creating a customer-centric organization requires commitment by the entire organization. It requires in-depth understanding of customer interaction and knowledge of the systematic processes and tools within the organization that drive those customer interactions. Presented in partnership with the Orion Development Group, a market-leader in Customer Experience and Business Process Management training, the 90-minute customer transformation workshops offer participants insight on the value of taking a customer-centric approach in their own organizations.

During these sessions participants will

  • Discover the processes needed to transform their organizations effectively
  • Explore case studies and success stories from companies leading with a customer-centric approach
  • Learn new ideas to begin shifting their organizations today

Upcoming Breakfast Workshop Topics and Dates

Customer Journey Mapping

Capturing the Outside-In View That Reveals Breakthrough Ideas

Date:
June 15, 2018

Time:
8:30 a.m. to 10:00 a.m.
Breakfast and Networking begins at 7:45 a.m.

Location:
Eckerd College

CX Breakfast Series Agenda and Registration Fee

Each Customer Experience Transformation Breakfast Workshop will be 90 minutes. The workshops will include time for breakfast and networking, followed by a 90-minute interactive learning session.

Time: 8:30 a.m. to 10:00 a.m.
Breakfast and Networking begins at 7:45 a.m.

Location: Eckerd College

Price: $25/Person Per Workshop

The Impact of a Good or Bad Customer Experience

  • 86% of buyers would pay more for a better customer experience. (Walker)

  • 91% of customers who had a bad customer experience won’t do business with your company again. (Glance)

  • 76% of consumers say they view customer service as the true test of how much a company values them. (Aspect Consumer Experience Survey)

  • Google says 61% of users are unlikely to return to a mobile site they had trouble accessing and 40% visit a competitor’s site instead. (McKinsey & Company)

  • 95% of dissatisfied customers tell others about their bad experience. (Zendesk)

New Customer Experience Open-Enrollment Programs

Eckerd College and Orion Development Group will also offer two open-enrollment programs for executive management and organizational leaders that expand upon these principles and provide hands-on tools.

Learn more about our Customer Experience open-enrollment programs.

Have a question?

Contact us at 800.753.0444 or ldi@eckerd.edu.

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Orion Development Group - Customer Experience Training Programs

Presented in Partnership by Eckerd College and Orion Development Group.

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