Creating a customer-centric organization requires commitment by the entire organization. It requires in-depth understanding of customer interaction and knowledge of the systematic processes and tools within the organization that drive those customer interactions. Presented in partnership with the Orion Development Group, a market-leader in Customer Experience and Business Process Management training, the 90-minute customer transformation workshops offer participants insight on the value of taking a customer-centric approach in their own organizations.
Date:
June 15, 2018
Time:
8:30 a.m. to 10:00 a.m.
Breakfast and Networking begins at 7:45 a.m.
Location:
Eckerd College
Each Customer Experience Transformation Breakfast Workshop will be 90 minutes. The workshops will include time for breakfast and networking, followed by a 90-minute interactive learning session.
Time: 8:30 a.m. to 10:00 a.m.
Breakfast and Networking begins at 7:45 a.m.
Location: Eckerd College
Price: $25/Person Per Workshop
Eckerd College and Orion Development Group will also offer two open-enrollment programs for executive management and organizational leaders that expand upon these principles and provide hands-on tools.
Learn more about our Customer Experience open-enrollment programs.
For the 17th year in a row, the Financial Times ranks CCL as one of the world’s Top 10 executive education providers in the 2018 survey of executive education! CCL remains the only institution among 85 in the survey focused exclusively on leadership development.