Creating a customer-centric organization requires commitment by the entire organization. It requires in-depth understanding of customer interaction and knowledge of the systematic processes and tools within the organization that drive those customer interactions. Presented in partnership with the Orion Development Group, a market-leader in Customer Experience and Business Process Management training, the 90-minute customer transformation workshops offer participants insight on the value of taking a customer-centric approach in their own organizations.
During these sessions participants will
- Discover the processes needed to transform their organizations effectively
- Explore case studies and success stories from companies leading with a customer-centric approach
- Learn new ideas to begin shifting their organizations today
Upcoming Breakfast Workshop Topics and Dates
Customer Journey Mapping
Capturing the Outside-In View That Reveals Breakthrough Ideas
Date:
June 15, 2018
Time:
8:30 a.m. to 10:00 a.m.
Breakfast and Networking begins at 7:45 a.m.
Location:
Eckerd College
CX Breakfast Series Agenda and Registration Fee
Each Customer Experience Transformation Breakfast Workshop will be 90 minutes. The workshops will include time for breakfast and networking, followed by a 90-minute interactive learning session.
Time: 8:30 a.m. to 10:00 a.m.
Breakfast and Networking begins at 7:45 a.m.
Location: Eckerd College
Price: $25/Person Per Workshop
The Impact of a Good or Bad Customer Experience
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86% of buyers would pay more for a better customer experience. (Walker)
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91% of customers who had a bad customer experience won’t do business with your company again. (Glance)
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76% of consumers say they view customer service as the true test of how much a company values them. (Aspect Consumer Experience Survey)
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Google says 61% of users are unlikely to return to a mobile site they had trouble accessing and 40% visit a competitor’s site instead. (McKinsey & Company)
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95% of dissatisfied customers tell others about their bad experience. (Zendesk)
New Customer Experience Open-Enrollment Programs
Eckerd College and Orion Development Group will also offer two open-enrollment programs for executive management and organizational leaders that expand upon these principles and provide hands-on tools.
Learn more about our Customer Experience open-enrollment programs.
Have a question?
Contact us at 800.753.0444 or ldi@eckerd.edu.
Presented in Partnership by Eckerd College and Orion Development Group.
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