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Customer Experience Transformation—Breakfast Series

Creating a customer-centric organization requires commitment by the entire organization. It requires in-depth understanding of customer interaction and knowledge of the systematic processes and tools within the organization that drive those customer interactions. Presented in partnership with the Orion Development Group, a market-leader in Customer Experience and Business Process Management training, the 90-minute customer transformation workshops offer participants insight on the value of taking a customer-centric approach in their own organizations.

During these sessions participants will

  • Discover the processes needed to transform their organizations effectively
  • Explore case studies and success stories from companies leading with a customer-centric approach
  • Learn new ideas to begin shifting their organizations today

Upcoming Breakfast Workshop Topics and Dates

Transformation: Not Just for Customers

Rethinking the Citizen, Patient and Student Experience

Date:
May 1, 2018

Time:
8:30 a.m. to 10:00 a.m.
Breakfast and Networking begins at 7:45 a.m.

Location:
Eckerd College

Customer Journey Mapping

Capturing the Outside-In View That Reveals Breakthrough Ideas

Date:
June 15, 2018

Time:
8:30 a.m. to 10:00 a.m.
Breakfast and Networking begins at 7:45 a.m.

Location:
Eckerd College

Obtain the tools and techniques your organization needs to achieve a cross-functional focus on customer value that creates customer empathy, intimacy, and new business based on loyalty and referrals.

CX Breakfast Series Agenda and Registration Fee

Each Customer Experience Transformation Breakfast Workshop will be 90 minutes. The workshops will include time for breakfast and networking, followed by a 90-minute interactive learning session.

Time: 8:30 a.m. to 10:00 a.m.
Breakfast and Networking begins at 7:45 a.m.

Location: Eckerd College

Price: $25/Person Per Workshop

The Impact of a Good or Bad Customer Experience

  • 86% of buyers would pay more for a better customer experience. (Walker)

  • 91% of customers who had a bad customer experience won’t do business with your company again. (Glance)

  • 76% of consumers say they view customer service as the true test of how much a company values them. (Aspect Consumer Experience Survey)

  • Google says 61% of users are unlikely to return to a mobile site they had trouble accessing and 40% visit a competitor’s site instead. (McKinsey & Company)

  • 95% of dissatisfied customers tell others about their bad experience. (Zendesk)

New Customer Experience Open-Enrollment Programs

Eckerd College and Orion Development Group will also offer two open-enrollment programs for executive management and organizational leaders that expand upon these principles and provide hands-on tools.

Learn more about our Customer Experience open-enrollment programs.

Have a question?

Contact us at 800.753.0444 or ldi@eckerd.edu.

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Orion Development Group - Customer Experience Training Programs

Presented in Partnership by Eckerd College and Orion Development Group.

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2017 Financial Times - Leadership Development Institute

For the fourth year in a row, the Center for Creative Leadership (CCL®) ranked No. 4 overall in the 2017 Financial Times worldwide survey of executive education. CCL has earned a Top 10 ranking for 16 consecutive years and remains the only institution among 85 in the survey focused exclusively on leadership development.

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