Transforming the Customer Experience Program
Fee: $1695/Per Person
While big name success stories (Uber, Disney, Zappos) are heralded in business media, most organizations focus on incremental improvements to efficiency and service instead of fundamental innovation of the entire end-to-end customer experience. How can your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth?
How can your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth? This course is designed to help your business leaders envision innovations that not only delight the customer but also have dramatic impact on your value proposition, strategic goals and revenue.
Regardless of industry or organization, this customer experience program is appropriate for any manager who believes in the value of a customer relationship.
This is a customer experience management program that will help you innovate processes and redefine both the customer experience and your organization’s competitive position in the marketplace.
This program is appropriate for individuals in the following roles:
In addition to open-enrollment offerings, we also deliver Customer Experience training programs exclusively for a group or team within a single organization. All courses can be offered on a contract basis and may be tailored to fit your exact organizational needs. Contact us at 800.753.0444 or firstname.lastname@example.org for more information.