Leading Through Mediation: Manager-as-Mediator is designed for leaders at all levels who wish to learn a practical, logical five-step model for Managerial Mediation.
When two employees have communication difficulties which present a business problem, this tool allows the leaders to engage them in a productive problem-solving conversation. In this workshop, participants are able to practice the techniques in small breakout groups and receive feedback from their peers about strengths and areas for growth. This powerful process can be utilized virtually, and research has demonstrated that the model has a high degree of effectiveness.
Learning Objectives
During this program, participants will:
- Learn a step-by-step process for mediating differences between direct reports
- Understand how inadequate communication fueled by strained relationships often underlies the poor performance of others
- Receive feedback on an assessment measuring both constructive and destructive responses to conflict
- Practice new strategies for coping with personal and professional interpersonal conflicts
- Build a system within their organizations for more effective conflict resolution
- Develop action plans to address current conflict management issues
Leading Through Mediation Live Online Program Schedule:
8 hours of live online learning divided into two ½-day sessions.
Day 1
Learning the Manager-As-Mediator Model
Watching Videos of the Model in Action
Practicing the Techniques in Facilitated Breakouts
Day 2
Receiving Feedback about Conflict Behaviors
Engaging in Final Facilitated Practice
Creating an Action Plan
Special Features
- The Conflict Dynamics Profile®-Individual (CDP-I) provides comprehensive feedback on how participants perceive themselves responding to conflict and what triggers can escalate conflict. This tool is an excellent resource for enhancing self-awareness.
- The CDP-I Development Guide provides extensive information and valuable tips for coping with conflict and building strong interpersonal relationships.
- After learning a proven model for managerial mediation, participants practice the steps in breakouts led by expert facilitators.
Why Leading Through Mediation at Eckerd College
Reputation of Excellence
- Eckerd College Leadership Development Institute (LDI) has been a Network Associate of the renowned Center for Creative Leadership (CCL) since 1981 and has delivered internationally acclaimed programs to thousands of local, national and international clients.
- Since its inception, LDI has enjoyed a reputation for excellence and quality in education and training.
- Our senior faculty consistently receive 4.8 or 4.9 on a 5.0 scale in value and enjoyment. Often, the ratings don’t even fully reflect the impact our programs have had on the individual lives and careers of participants who have participated in LDI programs at Eckerd College.
Reputation of Excellence
- Eckerd College Leadership Development Institute (LDI) has been a Network Associate of the renowned Center for Creative Leadership (CCL) since 1981 and has delivered internationally acclaimed programs to thousands of local, national and international clients.
- Since its inception, LDI has enjoyed a reputation for excellence and quality in education and training.
- Our senior faculty consistently receive 4.8 or 4.9 on a 5.0 scale in value and enjoyment. Often, the ratings don’t even fully reflect the impact our programs have had on the individual lives and careers of participants who have participated in LDI programs at Eckerd College.
High-Quality, Assessment-Based Program Content
- Rich, research-based content is focused on what matters most for leaders at all levels.
- Intensive, personalized feedback gives participants an assessment of important competencies
and a plan for learning. - The live online interactive format prepares participants to take action back at work, and the coaching and take-home tools support newly enhanced conflict resolution and leadership skills.
- Low faculty/participant ratio: 1:12.
Fee
$950 per person for the program
Additional post-program coaching may be added for $400 per hour.