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The Best Leaders

Always Ask These Questions

by John Ryan, President and CEO of the Center for Creative Leadership® (CCL)

LDI provides world-class programs in a world class setting. The climate we’ve created for learning–one that is stimulating and challenging, yet relaxed and open-minded–is enhanced by our sunny Florida location. We are committed to creating an environment that fosters excellence. Sandy beaches and balmy weather are simply additional benefits.

While exploring potential assignments near the end of my career with the U.S. Navy, I sought out advice from a trusted mentor.

“What’s your goal for the time you have remaining with the Navy?” he asked when we had a chance to sit down for a chat.

When I told him that wasn’t clear yet, he asked another question: “What do you enjoy most?”

“That’s easy,” I told him. “Helping people unleash their potential.”

I’d had the privilege of doing that not only through teaching colleagues how to fly Navy planes but also by leading talented women and men in a variety of assignments over three decades.

“Is unlocking potential the kind of thing you want to focus on in your next job?” he asked.

“Now that you put it that way,” I told him, “I believe it is.”

He came back with one final question: “Are your current actions and thinking leading you in that direction?”

I had to admit they were not.

That was a hard realization, and it set me on a new career path, drawing me away from flying and strategic planning and into education and leadership – first as superintendent of the U.S. Naval Academy, then as Chancellor of the State University of New York and now as president of the Center for Creative Leadership.

And it all started with a series of good questions that got right to the heart of things.

Voltaire said we should “judge a man by his questions rather than by his answers,” and that is never more true than in leadership roles. The most effective leaders are those who develop great diagnostic abilities and thus can cut through seemingly complicated situations and identify the levers that will really make a difference. They have insatiable curiosity, the humility to know they can and must learn every day, and awareness of their own limitations. They have the mindset of a coach, and coaching, as we’ve explored in the new Center for Creative Leadership Handbook of Coaching in Organizations, is not about dispensing advice. It’s about helping people tap into and act on their own knowledge.

These leaders – and I’ve been fortunate to work with and learn from many of them – understand they need the right information to make the right decisions. The only way to get it is by asking for it. Thoughtful questions open lines of communication with our teams, our organizations and, perhaps most importantly, ourselves.

Management pioneer Peter Drucker, a longtime hero of mine, posed The 5 Most Important Questions You Will Ever Ask About Your Organization: What is our mission? Who is our customer? What does our customer value? What are our results? What is our plan?

We also need to make time regularly to ask ourselves and our teams some critical questions. Like Drucker’s, these questions work best when they are simple. Here are the key questions that excellent mentors have always encouraged me to ask myself:

  • What are the most important big priorities you care about regarding your family, your organization and your community?
  • Are you investing time with the right people regarding these priorities?
  • What are you doing about each priority?
  • Why are you doing it?
  • How do you feel about it?
  • What would you like to do that you can’t do now?
  • What would your future 85-year-old self, looking back, say you should do?

And these are the core questions that I ask my teams because great leaders have often asked them of me:

  • What do I need to know about this issue/opportunity?
  • How do we make the most of this opportunity?
  • What do you think?
  • What might we be explaining away a little too quickly?
  • Is this really an either/or choice? What are we missing?

Effective leaders continually need to listen, reflect and learn. But they can’t do any of those things without asking the right questions first. What are the best questions you ask yourself or your team?

Originally posted in CCL’s Blog. Eckerd College has been a network associate of CCL since 1981.

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